Conditions for Returns:

1. Products must be returned in the same condition they were delivered, maintaining the original packaging.
2. All returned items must include all original accessories and documentation.

Return Process:

1. Contact our customer service at info@noktua.co.nz to initiate a return.
2. Provide proof of purchase and the reason for the return.
3. Once the return is authorized, ship the product back to our warehouse. The customer is responsible for the shipping costs.
4. Ensure that the product is properly packaged to prevent damage during transit.

Refund Policy:

1. Shipping costs are non-refundable.
2. Only the cost of the product will be refunded.
3. Refunds will be processed within 7 business days after we receive and inspect the returned product.
4. Refunds will be issued to the original method of payment.

Additional Information:

1. We reserve the right to refuse a return if the product is not in the original condition or packaging.
2. For any questions or concerns regarding returns, please contact our customer service team.