FAQ

1. How do I install the rooftop tent on my car?

 - Our rooftop tent is easily installed on any car with appropriate roof bars. We include a detailed instruction manual and all necessary accessories. Additionally, you can review our installation guide on the website.

2. What are the dimensions of the Aventura model rooftop tent?

 - The Aventura model tent measures 210 cm in length, 130 cm in width, and 120 cm in height when deployed. When folded, it measures 130 cm in length, 110 cm in width, and 35 cm in height.

3. Is the rooftop tent waterproof?

   - Yes, our tents are made from high-quality waterproof materials with a water resistance of 3000mm, ensuring you stay dry even in heavy rain. Additionally, our tents have been tested in various extreme environments and have shown excellent performance.

4. How many people can sleep in the rooftop tent?

 - The Classic model tent is designed to comfortably accommodate two adults. The SAUVAGE model tent is also designed for two adults. The NOMAD model tent is designed for two people, providing a spacious and comfortable area.

5. How do I clean and maintain the rooftop tent?

 - To clean the tent, use a damp cloth and mild detergent. Ensure it is completely dry before storing it to prevent mold. Refer to the user manual for more maintenance details.

6. Can I use the rooftop tent in any weather?

   - Yes, our tents are designed for use in a variety of weather conditions. They are wind-resistant and have UV protection, making them suitable for all seasons. Additionally, they have been tested in various extreme environments and have shown excellent performance in all conditions, including snow.

7. What is included in the rooftop tent package?

   - The package includes the tent, a telescopic ladder, a high-density mattress, support rods, a lantern, and an instruction manual. Additionally, our tents are designed to be easy to dismantle and store, with the entire process taking around 10 to 15 minutes.

8. How long does it take to set up and take down the rooftop tent?

 - Setting up and taking down the tent typically takes between 1 and 3 minutes with practice. It's a straightforward process that becomes quicker with use

9. What types of vehicles are compatible with your rooftop tents?

   - Our rooftop tents are compatible with most vehicles equipped with suitable roof racks. If you are unsure, please consult the manufacturer's specifications or contact us for more information.

10. What is the weight of the rooftop tent?

 - The weight of the tent varies by model, but generally ranges from 60 to 70 kg. Ensure your vehicle can support this weight safely and check the manufacturer's specifications.

11. Can I use the rooftop tent in winter?

 - Yes, our tents are designed for use in all seasons, including winter. They are made from durable and insulating materials to keep you warm. Additionally, they have been tested in rain and have a water resistance of 3000mm, providing protection in all environments, including snow.

12. Do you offer a warranty on your rooftop tent?

 - Yes, we offer a one-year warranty on all our products. If you encounter any issues, please contact us for assistance.

13. How can I contact customer service?

 - You can contact us through the form on the contact page, by sending an email to info@noktua.co.nz, or contact form

14. Are any special tools needed for installation of rooftop tent?

   - No, our rooftop tents include all necessary accessories and tools for installation. Everything you need is in the package.

16. How much weight can the rooftop tent support?

   - Our tents are designed to support up to 300 kg, ensuring the safety and comfort of all occupants.

17. How can I ensure the rooftop tent is correctly mounted?

- We recommend following the instruction manual carefully and checking all anchor points. Additionally, you can check the stability by trying to move the tent with your hands. If it moves, it may not be properly anchored and needs further adjustments. Visually ensure the tent is aligned and level. If you have any doubts, you can consult our video tutorial or contact us for assistance.

18. What is the return policy?

   - We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original condition for a full refund. For more information, you can review the return section on our website or contact our customer service.

19. Can I travel at high speeds with the rooftop tent mounted?

 - We recommend not exceeding 110 km/h when the tent is mounted to ensure safety and stability.

20. Is it easy to dismantle the rooftop tent for storage?

   - Yes, our tents are designed to be easy to dismantle and store. The entire process takes around 10 to 20 minutes.

21. How long does it take to open and close the tent?

 - Once installed, the time to open and close the tent varies by model:     - Classic Model: approximately 1 minute.     - SAUVAGE Model: approximately 30 seconds.   - The opening and closing process is quick and easy, taking the same amount of time with practice.

22. Do the rooftop tents include the roof racks?

   - No, the rooftop tents do not include the roof racks. We recommend finding the appropriate roof racks on another website or specialized store. Make sure your vehicle has suitable roof bars before installation.