Our rooftop tent is easily installed on any car with appropriate roof bars. We include a detailed instruction manual and all necessary accessories. Additionally, you can review our installation guide on the website.

Yes, viewing and pick up is available in Christchurch warehouse. Viewing is now also available in Auckland.

Yes, our tents are made from high-quality waterproof materials with a water resistance of 3000mm, ensuring you stay dry even in heavy rain. Additionally, our tents have been tested in various extreme environments and have shown excellent performance.

The Classic model tent is designed to comfortably accommodate two adults. The SAUVAGE model tent is also designed for two adults. The NOMAD model tent is designed for two people, providing a spacious and comfortable area.

To clean the tent, use a damp cloth and mild detergent. Ensure it is completely dry before storing it to prevent mold. Refer to the user manual for more maintenance details.

Yes, our tents are designed for use in a variety of weather conditions. They are wind-resistant and have UV protection, making them suitable for all seasons. Additionally, they have been tested in various extreme environments and have shown excellent performance in all conditions, including snow.

The package includes the tent, a telescopic ladder, a high-density mattress, support rods, a lantern, and an instruction manual. Additionally, our tents are designed to be easy to dismantle and store, with the entire process taking around 10 to 15 minutes.

Setup typically takes 5-10 minutes once you're familiar with the process. Taking down the tent usually takes 10-15 minutes. With practice, these times can be reduced significantly.

Our rooftop tents are compatible with most vehicles equipped with suitable roof racks. If you are unsure, please consult the manufacturer's specifications or contact us for more information.

The weight of the tent varies by model, but generally ranges from 60 to 70 kg. Ensure your vehicle can support this weight safely and check the manufacturer's specifications.

Yes, our tents are designed for use in all seasons, including winter. They are made from durable and insulating materials to keep you warm. Additionally, they have been tested in rain and have a water resistance of 3000mm, providing protection in all environments, including snow.

Yes, we offer a one-year warranty on all our products. If you encounter any issues, please contact us for assistance.

You can contact us through the form on the contact page, by sending an email to noktua@outlook.co.nz or contact form.

No, our rooftop tents include all necessary accessories and tools for installation. Everything you need is in the package.

Our tents are designed to support up to 300 kg, ensuring the safety and comfort of all occupants.

We recommend following the instruction manual carefully and checking all anchor points. Additionally, you can check the stability by trying to move the tent with your hands. If it moves, it may not be properly anchored and needs further adjustments. Visually ensure the tent is aligned and level. If you have any doubts, you can consult our video tutorial or contact us for assistance.

We offer a 30-day return policy for unused items in original condition. Please contact us before returning any items to arrange the return process.

Yes, we offer delivery throughout New Zealand. Delivery times and costs vary depending on your location. Contact us for specific delivery information for your area.

When folded, our tents have compact dimensions that vary by model. The Classic model measures approximately 130cm x 110cm x 30cm when closed. Please check individual product specifications for exact dimensions.

Yes, all our tents feature multiple windows with mesh screens for ventilation and insect protection. They also have adjustable vents to ensure proper airflow and prevent condensation.

Store the tent in a dry, well-ventilated area. Ensure it's completely clean and dry before storage. Keep it in the closed position on your vehicle or remove it and store it in a garage or shed away from direct sunlight.

The Classic model offers essential features for comfortable camping. The SAUVAGE model includes additional features like extended awning and premium materials. The NOMAD model is our premium option with maximum space and luxury features. All models accommodate two adults comfortably.

Yes, our tents are designed for easy self-installation. We provide detailed instructions and all necessary hardware. However, we recommend having a second person to help with the initial mounting for safety and ease.

All our tents include a high-density foam mattress that provides excellent comfort and support. The mattress is approximately 6-8cm thick and is designed to fit perfectly within the tent dimensions.

We accept major credit cards, PayPal, and bank transfers. For large orders, we can also arrange payment plans. Contact us to discuss payment options that work best for you.

The tent fabric should be spot cleaned only with mild soap and water. Do not machine wash or use harsh chemicals as this may damage the waterproof coating. For stubborn stains, contact us for specific cleaning recommendations.

Yes, we stock replacement parts for all our tent models including zippers, poles, fabric panels, and hardware. Contact us with your tent model and the specific part needed, and we'll provide availability and pricing information.